FAQ's

Orders pass through stages of ordering before being shipped. If your order is not shipped, you can cancel it by sending us an email on service@zsolnay.hu

However, if it has been shipped, it goes under returns, which means that after delivery, a customer can submit a return request free of charge within 14 days of receiving the parcel. *Products must remain unused and returned in original packaging.

If your delivery address is outside the EU, additional duties and taxes may apply upon arrival. We are not responsible for these additional costs. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. Customs policies vary widely from country to country. Please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery. Shipping and duties are non-refundable.

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